Terms of Service
These Terms of Service ("Terms") are maintained by Player Two ("we", "us", "our") and govern your access to this website and any purchase you make through it. By placing an order you accept these Terms. Please read them carefully and contact us at support@theplayertwo.com if anything is unclear.
1. Who we are
Player Two sells retro-inspired handheld consoles and accessories directly to consumers. Orders, payments and shipping are processed through our store platform. Full company details, including registered address and VAT number, are available on request by writing to support@theplayertwo.com.
2. Products and content
We describe our products as accurately as possible. Photos, videos and mockups are illustrative: minor differences in colour, packaging, pre-installed content or interface may occur. Product names, logos and trademarks belonging to third parties are the property of their respective owners. Player Two is an independent brand and is not affiliated with, endorsed by or sponsored by Nintendo, Sony, SEGA or any other third party mentioned on this website.
3. Orders and acceptance
Your order is an offer to buy. A contract is formed only when we confirm the order by email and dispatch it. We may refuse or cancel an order in cases of suspected fraud, payment failure, pricing or stock errors, or where delivery to your address is not possible. If we cancel a paid order, we refund it in full.
4. Prices and payment
Prices are shown in the currency displayed at checkout and include applicable VAT unless stated otherwise. Shipping costs, if any, are shown before you confirm payment. Promotional prices, bundles and discounts are valid only while displayed and cannot be applied retroactively. Payment is taken at checkout through our payment providers; we never store your full card details.
5. Shipping and delivery
Estimated dispatch and delivery times are indicated on the product page and in your confirmation email. They are estimates, not guarantees, and may be affected by carriers, customs or events outside our control. Risk of loss passes to you on delivery. Full details are in our Shipping Policy.
6. Right of withdrawal, returns and refunds
If you are a consumer in the EU you may withdraw from your purchase within 14 days of receiving it, without giving a reason, by contacting us at support@theplayertwo.com. Items must be returned complete and in a condition that allows resale. Where we offer a longer or more generous window, the terms published in our Refund Policy apply and prevail over this section.
7. Warranty and defects
Consumers benefit from the statutory legal guarantee of conformity provided by applicable consumer law. If your device arrives damaged, incomplete or develops a defect that is not caused by misuse, accident, liquid damage or unauthorised repair, contact us with your order number and a short description or video of the issue and we will arrange a repair, replacement or refund as required by law.
8. Acceptable use of the device
You are responsible for using your device and any content on it in compliance with the laws of your country, including copyright law. We do not authorise or support the distribution of unlawful copies of third-party software, and we provide no rights to any third-party intellectual property.
9. Website use and intellectual property
All text, graphics, photography and code on this website are owned by Player Two or its licensors. You may not copy, resell, scrape or reproduce them for commercial purposes without our written consent. You agree not to interfere with the security or availability of the website.
10. Reviews and user content
Where we display customer feedback, it reflects statements provided by customers and not our own opinion. If you submit content to us you grant us a non-exclusive right to display it in connection with our products, and you confirm the content is yours to share.
11. Liability
Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Subject to that, our total liability in connection with an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss such as loss of data or loss of profit.
12. Privacy and cookies
We process personal data to fulfil orders, provide support and measure marketing performance. See our Privacy Policy for what we collect, who processes it on our behalf and how to exercise your rights.
13. Changes to these Terms
We may update these Terms to reflect changes in our products, operations or the law. The version published at the time of your order is the one that applies to that order.
14. Governing law and disputes
These Terms are governed by Italian law, without prejudice to the mandatory consumer protection rules of your country of residence. If we cannot resolve a complaint informally, consumers may also use the European Commission's online dispute resolution platform.
15. Contact
Questions about an order or about these Terms: support@theplayertwo.com. We aim to reply within two working days.